Terms of service

1. About these terms

These terms cover your use of Zabanova (the website zabanova.com, the web app and the mobile apps). By creating an account or using Zabanova you accept these terms and our privacy policy. If you don’t agree with any part, please don’t use Zabanova.

2. What Zabanova is

Zabanova is an English-learning service powered by AI and an interactive avatar called Nova: mixed lessons, voice conversations, a daily challenge, mock tests, and teacher review on the Pro plan. We may add, change or remove features over time.

3. Your account

• You sign in with your mobile number and an SMS code. The number must be yours.
• Each account is for one person and must not be shared.
• If you are under 18, you need permission from a parent or guardian. Zabanova is not currently for children under 13.
• You are responsible for keeping your device and account secure. Tell us straight away if you think someone else has accessed your account.

4. Plans and payment

• The free plan includes your first 3 voice lessons, then one voice lesson a week, all non-voice exercises and the 10-card daily challenge.
• Paid plans (Plus and Pro) are bought for 1 month, 3 months or 1 year. The price and features are shown before you pay.
• No plan renews automatically. We remind you before your plan ends, and it only continues if you pay again yourself.
• Payment is made by Iranian bank card, Cafe Bazaar or Myket. We never store your card details.
• Discount codes and referral rewards have their own conditions. Abusing them (for example with fake accounts) cancels the rewards.
• Refunds follow our refund policy.

5. Fair use

Voice conversations with AI have a real cost. To keep the service fast and reliable for everyone, paid plans include a reasonable daily limit on voice conversation that is more than enough for normal learning. If you reach it, we let you know, and you can continue in text for the rest of the day or speak again tomorrow.

6. AI and scores

• Nova runs on AI and can sometimes make mistakes. If a correction looks wrong, report it in the app and our teacher will review it.
• Mock-test scores are estimates and do not replace official scores. Zabanova is not affiliated with the organisations behind IELTS or TOEFL; those names belong to their owners.
• Zabanova is not a substitute for professional advice (for example on immigration or admissions).

7. Your content

The recordings, writing and answers you submit belong to you. By using Zabanova you allow us to process them only to provide the service (corrections, scoring, teacher review and progress reports) and to improve teaching quality, as described in the privacy policy.

8. Things you must not do

• Bypass limits, attack the service or try to access systems without permission
• Scrape content or use it commercially without permission
• Sell or share your account
• Use the service to create illegal, abusive or harassing content
• Send bulk requests to the sign-in / SMS service

9. Intellectual property

The Zabanova name and logo, the Nova character, the design, and the lessons and exercises we create belong to Zabanova and may not be copied or used commercially without written permission.

10. Suspension and deletion

You can delete your account in the app at any time. If these terms are broken we may limit or suspend an account — in serious cases without prior notice.

11. Limitation of liability

We work hard to keep Zabanova available and accurate, but it may sometimes be unavailable because of internet outages, provider problems or updates. To the extent the law allows, our liability for any claim is limited to the amount you paid Zabanova in the previous 3 months.

12. Changes to these terms

We may update these terms. We will announce important changes in the app or by SMS or email. Continuing to use Zabanova after that means you accept the new terms.

13. Governing law

These terms are governed by the laws of the Islamic Republic of Iran. If a dispute arises, we will first try to resolve it through support and discussion.