Refund policy

We only want you to pay if Zabanova is genuinely useful to you. So:

Full refund in the first 7 days

If within 7 days of buying Plus or Pro you change your mind and have done fewer than 3 voice lessons on that subscription, we refund the full amount — no questions asked.

Duplicate or failed payments

• If money left your account but your plan didn’t activate, the bank usually returns it automatically within 72 hours. If it doesn’t, send us the transaction reference and we’ll follow up.
• If a purchase was charged twice, the extra payment is refunded in full.

Cafe Bazaar and Myket purchases

In-app purchases made through Cafe Bazaar or Myket are refunded under that store’s rules. Request the refund in the store; if you need help, we’ll follow it up too.

After 7 days

After 7 days, or once 3 or more voice lessons have been used, we usually don’t refund. But if you couldn’t use Zabanova because of a technical problem on our side, we’ll extend your plan or refund a fair share.

How to request a refund

Email [email protected] with:

• The mobile number on your account
• The purchase date and payment reference
• Why you’re asking (optional, but it helps us improve)

We review requests within 2 working days, and approved refunds reach the card you paid with within 7 working days. Once refunded, that subscription ends and your account returns to the free plan.

Reminder: no Zabanova plan renews automatically, so money is never taken without you knowing.